How to Check the Internet Connection on a Fire TV Stick

Open the Network Status tool#

1. Go to Settings > Network.
2. Press the Play/Pause button on the remote. Amazon's page says to open Settings, select Network and press Play/Pause.
3. The Network Status screen opens.

If nothing opens, move to your current Wi-Fi network (or Ethernet connection) and press Play/Pause again. That detail comes from an independent site (AFTVnews, 2022), not from Amazon.

You can also reach the same tool from the Unable to Connect message: choose Network Diagnostics.

What the two results mean#

The tool checks two different links. Amazon describes them like this: the network connection is the link between your Fire TV and your router, and the internet connection is the link between your router and the internet.

Restart the modem and router in Amazon's order#

1. Unplug the modem and the router and wait 1 minute.
2. Plug in the modem first and wait about 1 minute for its lights to settle.
3. Plug in the router and wait about 1 minute.
4. Open Network Status again.

If other devices on your network are offline too, you may have an outage. Amazon points to its network outage page for that.

What a good result does not prove#

A passing check means the Fire TV can reach the internet. It does not prove:

• that the connection is fast enough for the video you want to watch;
• that a particular app's servers are working;
• that your account with that app is in good order.

If the apps fail while this tool is happy, the network is probably not the first thing to fix. Apps that will not load and one app that keeps buffering cover those cases.

If you do not see Run Speed Test#

Amazon says some compatible Fire TV devices have extra options: the result of a download speed test, a Run Speed Test button, and an Advanced button with more network detail, including data usage. Not every Fire TV has them.

We could not find an Amazon list of which models have these buttons, so we cannot tell you whether yours should. An independent site (AFTVnews) wrote in 2022 that the updated test was not available on all models and suggested checking for updates. Amazon does not promise that an update will add it.

If the buttons are missing:

1. Use the two status lines. They do not depend on the speed test.
2. Check for a system update: Settings > My Fire TV (on some models Devices & Software), then About, then Check for System Update.
3. Use another device on the same Wi-Fi for a rough check of your internet line. This tells you how fast the line is at that moment. It does not measure the Fire TV's own Wi-Fi link, which can be weaker if the Stick sits behind the TV or far from the router.

Which result do you have?#