- Samsung & LG TVs
Samsung TV Software Update Greyed Out? Try This First
What Samsung says to try first when Software Update is greyed out, the menu path to use, and what to expect after an update.
Quick answer
Samsung says the option can be greyed out while a streaming app is running in the background. Switch to the TV source (or press the Samsung TV Plus button), then open Settings > Support > Software Update > Update Now.
Applies to
- Devices
- Samsung smart TVs (menu names vary by model and software version); Not covered: LG TVs
- Checked
- Official sources checked on November 2, 2026.
Samsung says the Software Update option can be greyed out because a streaming app is running in the background. Switching away from the app is the first thing to try.
Try this first#
- Switch to the TV source, or press the Samsung TV Plus button if your remote has one.
- Open Settings, then All Settings if it is shown.
- Choose Support, then Software Update.
- Select Update Now and follow the on-screen instructions.
Keep the TV switched on until the installation finishes. It should restart when the update is complete.
What should happen?#
If an update is available, the TV downloads it over the internet and installs it. If none is offered, there may be nothing newer for your model yet.
Still greyed out?#
Check the instructions for your exact model on Samsung's support page, because menu wording can vary. Install only software meant for your own model. Do not use firmware that was made for a different one.
Does this update an individual app?#
No. This guide is about the TV's own system software. To find the version of a single app, see how to find an app's version on your TV.
What have you already tried?
Tick what you have already done. It helps you see what is left, and you can copy a summary to send to support.
Nothing you type or tick here is sent to us. It stays in your browser.
Editorial guidance from Tellyro Blog, not a diagnosis certified by the device or app maker.
Sources
- Update the software on your Samsung smart TV or monitor — Samsung Support (US), read November 2, 2026
How this guide was made
Written with help from AI. Menu names and available features may vary by device and software version.
- Official sources checked on November 2, 2026.
